POLICIES

Order Information

Payment

We require payment in full before production can begin, and before jewelry can be shipped.

  • Accepted form of payment on delestelle.com is PayPal
  • We do not accept wire transfers nor personal checks.

Production Time

It takes me about 14 days to have an order ready to ship, then the shipping takes 2 or 3 days.  RUSH orders are completed faster than our typical turnaround, but must be approved ahead of placing your order. If you need a RUSH order, please email me jean.delestelle@delestelle.com before you place the order!

Metal & Finish Options

We mostly work in solid 14k gold (yellow, white, rose), and make certain pieces in sterling silver, which is plated in either rhodium for white color or 18K gold for yellow or rose gold color.

  • Most items in the collection are available in either 14k white, yellow, or rose gold.
  • Some select items are only available in one metal color.
  • Most items can be made with either a bright shiny polish or a brushed matte finish.

Sizing Options

I highly recommend that you get your ring sized measured by a professional jeweler before ordering a ring online. Please also note that if the ring is wide under the finger you need to take a slightly bigger size.
If you plan to order a ring that is wide under the finger, such as a large band, please have your finger measured for that kind of ring.

Packaging

  • Your Delestelle jewelry will be packaged securely for shipment.
  • A receipt will be included in the box for reference to the order number and some order details, however no pricing information is indicated here. If you wish me to let the receipt out of the package, please say so in the order comments.
  • Your jewelry will come gift-wrapped in a jewelry box or pouch, depending on the piece.

Shipping

The buyer is responsible for shipping costs to and from our studio.

All Delestelle orders are shipped via FedEx and require a signature upon reception. Therefore we do not ship to P.O. Box addresses, and there needs to be someone to sign off for the package.

To international customers outside the US: please be aware that many countries require VAT/import fees at customs before delivery can be completed. The buyer is solely responsible for these fees

Upgrade Options

Diamond Upgrade Options

Many of our diamond rings can be upgraded upon request.  If you would like a larger diamond in one of our current designs, please contact me for a price quote. 

Custom Designs

For custom designs and custom engravings, please contact me

Jewelry Care

To keep your jewelry in great condition, we recommend:

  • Removing all jewelry before being exposed to chemicals of any kind (including cleaning chemicals, lotions, soaps and make up), before swimming, showering, or exercising, before doing outdoor work or gardening, and before heavy lifting.
  • Clean your jewelry regularly using warm water, gentle soap, and a soft toothbrush.
  • Store your jewelry in a soft pouch or padded jewelry box.

Canceling an Order

If you need to cancel your open order, please get in touch with us as soon as possible. Email jean.delestelle@delestelle.com.

  • Cancellation requests must be requested within 3 business days of order placement.
  • We will refund you in full for your cancelled order, however rush fees are non-refundable.

Return and Exchange Information

Returns

We will accept returns on non-custom pieces (see below for exceptions). Items must be returned within 30 days of receipt. After 30 days, all sales are final. Since our designs are crafted by hand, all returns will incur a 30% restocking fee. Please contact us prior to sending your jewelry back, so we can be sure it arrives safely. Clients are responsible for return shipping costs, and we highly recommend that you insure your package - we are not responsible for items lost in the mail. 

All customized jewelry (including custom Mini Cluster rings) are final sale. We will not accept returns on any customized piece.

If you purchased your jewelry at a Melanie Casey authorized dealer, you must return it to that location.

Exchanges

We do not accept exchanges for any piece. You may return your item within 7 days to receive a refund.

Resizing

I highly recommend that you get your ring sized measured by a professional jeweler before ordering a ring online. Please also note that if the ring is wide under the finger you need to take a slightly bigger size.
If you plan to order a ring that is wide under the finger, such as a large band, please have your finger measured for that kind of ring.

Before shipping the ring, I will take a picture of it on a ring sizer to confirm that the ring size matches the size requested on the order.

If your ring does not fit, we offer one free resize per order within the first month of ownership. The client is responsible for shipping costs both ways. We will gladly resize your ring after the initial one month period, and more than once if necessary, but this will require an additional fee of $30 plus shipping.

If you need to have your ring resized, please contact me via this form

Repairs

We understand that things happen and fine jewelry can be delicate. Please be sure to take care of your jewelry by not sleeping, showering, cleaning, exercising, or swimming while wearing it! Nevertheless, if your jewelry requires a repair, please contact me via this form and ship your ring back to us. The client is responsible for shipping costs both ways. 

Warranty Terms

We offer a 7 day warranty for your Delestelle jewelry, however some exclusions apply.

  • If you have taken your Delestelle jewelry to another jeweler for service, this voids our normal warranty.
  • Repair, resizing, and refinishing services are non-transferable. If services are requested by someone other than the original buyer, a fee will apply.
  • No warranty is available on center stones valued over USD $500.
  • Always contact us right away if your Melanie Casey jewelry becomes damaged.
  • Our warranty applies to manufacturing issues, not normal wear and tear.
  • We will resize your ring one time, without a service fee. Resize requests must be made within 3 months of order delivery. A resizing fee of USD $30 will apply if the request falls outside of these parameters.
  • The buyer is responsible for shipping to and from our studio, including customs fees for international clients. Many countries do not require clients to pay VAT charges twice on the same piece of jewelry, but it is the client's responsibility to inquire with their customs office about this, and to pay any required fees.

Additional Return Policies

  • Shipping will not be refunded for returns.
  • Shipping costs are the responsibility of the buyer for any returns or services, including customs fees for international clients.
  • All original packaging and paperwork is required for returns. Otherwise, USD $70 surcharges will apply.
  • No warranty is available on center stones with a replacement value over USD $500. If you plan to privately insure your ring, an appraisal can be requested at the time of purchase for no additional fee.
  • To international buyers (outside of the US): If your package is returned to us because you either were not able to be contacted at the time of delivery, or if you refuse to pay your country's import fees, you will receive a refund for your order LESS the shipping fee, LESS the import fee (if we were charged for it).
  • To domestic buyers (within the US): If your package is returned to us because you were not able to be contacted at the time of delivery, you will receive a refund for your order LESS the shipping fee.